Privacy Policy

Last updated: 24 August 2026

BlackLake Removals respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect information you provide when contacting us or using our website.

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Who we are

BlackLake Removals provides professional removal, packing and related moving services throughout Derby, the East Midlands and across the UK.

For questions about this privacy policy or how we use your personal information, please contact us:

BlackLake Removals
Email: info@blacklakeremovals.co.uk
Telephone: 01332 480 473

 

Information we collect

When you contact us, request a quotation or book a removal, we may collect information including:

• Your name

• Telephone number

• Email address

• Collection and delivery addresses or postcodes

• Moving date

• Details about your property and belongings

• Information about the services you require

• Photographs or videos you voluntarily provide to help us assess your move

• Messages and correspondence between you and BlackLake Removals

• Information required to provide and administer your booking

Our website may also collect technical information such as your IP address, browser/device information and website usage information through Wix and cookies.

How we use your information

We use your personal information to:

• Respond to enquiries and quotation requests

• Assess and provide quotations for removal services

• Arrange and manage bookings

• Communicate with you before, during and after your move

• Provide the removal, packing or other services you have requested

• Maintain appropriate business and financial records

• Deal with questions, complaints or disputes

• Operate, maintain and improve our website and services

• Meet our legal and regulatory obligations

We do not sell your personal information.
 

Our lawful basis for using your information

We process personal information where it is necessary to respond to your request, provide a quotation, take steps towards entering into a contract with you or perform a contract for services.

We may also process information where necessary for our legitimate business interests, such as administering our business, maintaining appropriate records, responding to disputes and improving our services.

In some circumstances, we may process information because we are legally required to do so.
 

Sharing your information

We only share personal information where necessary.

This may include service providers that help us operate our business and website, such as Wix, email and communications providers, payment/accounting providers and other professional service providers.

We may also disclose information where required by law, to establish or defend legal claims, or where necessary in connection with insurance matters.

We do not sell or rent customer information to third parties for marketing purposes.
 

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including providing quotations and services, maintaining business and financial records, dealing with disputes and meeting legal requirements.

Information that is no longer required will be securely deleted or disposed of where appropriate.
 

Photographs and videos

Customers may choose to send photographs or videos of their property or belongings to help us assess the size and requirements of a move.

These will only be used for purposes connected with your enquiry, quotation or removal service unless we obtain permission to use them for another purpose.
 

Cookies and our website

Our website is hosted using Wix. Wix and services used on our website may use cookies and similar technologies that are necessary for the website to operate or that help us understand how the website is being used.

Where required, you will be given a choice about non-essential cookies through the website's cookie settings.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Ask us to transfer information in certain circumstances

• Withdraw consent where we rely on consent to process your information

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

Information Commissioner's Office
 

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website or legal obligations. The latest version will always be available on our website.